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Are you ready to work for one of the most ambitious watch and jewelry brands in Europe? Do you want to work in an informal culture where they like to enjoy and celebrate every moment? Are you service oriented and do you like to give customers the ultimate solution? Then you are the person we are looking for!
Starting in the Netherlands in 2013, the company is now active in over 30 countries with over 5.500 points of sale. It is a young and dynamic company where different nationalities are embraced.
What the role is about
The Customer Care team is looking for Customer Care Representatives for the French market, to support the company during peak season (Nov-Jan). As quality-focused Customer Care Representative you handle and resolve inquiries from our B2C customers, for example about products, delivery and shipment. You do this by email and live chat. Thanks to your positive attitude and problem-solving skills, you ensure all our customers receive a high-level service. You do well under pressure which is essential during the Black Friday/Cyber Monday/Christmas rush, and you have high attention to detail.
You will be joining the Customer Care Team and work closely together with your international colleagues from Back Office, Sales Support and Logistics. If you are available full-time between first of November and 31st of January, then you might be the service-oriented CLUSE ambassador we are looking for.
Who we are looking for
- You have excellent written and oral communication skills in French and English (fluent level);
- You are an excellent problem solver with a positive attitude;
- You like to work independently, but also in a team;
- You are customer & quality-focused and have a great sense of responsibility;
- Knowledge of Microsoft Office is a plus;
- Affinity with and experience in social media;
- You are able to work in Amsterdam;
Job Offer
- An inspiring office located in Amsterdam;
- A collaborative, entrepreneurial and international environment;
- Access to the Walters People Academy;
- Regular social events you definitely want to attend;
- Flexibility to work partly from home as well as from the office.
Are you ready to work for one of the most ambitious watch and jewelry brands in Europe? Do you want to work in an informal culture where they like to enjoy and celebrate every moment? Are you service oriented and do you like to give customers the ultimate solution? Then you are the person we are ...
